Buyer terms
1. Who these terms are with
These terms are between you, the buyer organisation, and TLK ("we", "us"). They apply when you tell us what you are reviewing and when you take part in meetings we book. Our website terms and privacy policy also apply.
1.1 "Introductory Meeting" means a scheduled online meeting of 20 minutes between you and one supplier you have chosen, arranged by us. Our public pages call these introductory meetings and do not state a length; this clause is the length that applies.
2. Who can take part
2.1 You must be a private-sector business with an active Australian Business Number.
2.2 The person acting for you must be authorised to do so, and must make or materially shape the purchasing decision for the category concerned.
2.3 We do not work with government buyers. Public-sector purchasing carries probity obligations this service is not designed for.
2.4 We may decline or end your participation if these conditions are not met.
3. What we do
3.1 You tell us the categories you are reviewing, roughly what you spend on each, where you operate, when you are looking and what matters to you.
3.2 We tell suppliers in those categories who have been checked against our published standard. They may ask to meet you. Asking costs them nothing.
3.3 You choose which of them to meet, and how many. We suggest five. You are not required to meet any.
3.4 We book a twenty-minute online meeting with each supplier you choose, at a time that suits you.
4. Introductions are always free for buyers
4.1 There is no charge to you, at any point, for anything you do as a buyer: telling us what you are reviewing, choosing suppliers, or meeting them.
4.1a If your business also sells through TLK, that side is separate. A business that buys cleaning and sells labour hire pays the supplier fee when it is chosen for a meeting as a supplier, exactly as any other supplier does. Being a buyer does not make your supplier side free, and paying as a supplier does not cost you anything as a buyer. The two sides never affect each other: your suppliers are never told what you are reviewing, and the buyers who meet you are never told what you buy.
4.2 You will not receive any payment, fee, gift, commission, rebate or other benefit from us for taking part. This is deliberate: a payment to a buyer would compromise the integrity of the process for everyone in it.
4.3 Suppliers pay us a fixed fee for each meeting you agree to. That fee is set by the size of your organisation, not by the supplier, and no supplier can pay to be chosen, ranked higher or shown first.
5. No obligation, and not a tender
5.1 Taking part places you under no obligation to buy anything, to continue, or to give any supplier any business.
5.2 This is not a tender, a request for quote, or a procurement process. We do not run your procurement, write your specification, shortlist for you, score responses or recommend a supplier.
5.3 You may withdraw what you told us, or stop taking part, at any time and for any reason, by telling us. Meetings already booked will be cancelled and the suppliers concerned dealt with under the supplier terms.
6. What suppliers see, and when
6.1 Before a supplier pays, they see the type of organisation you are, your size band, the region you operate in, the category you are reviewing and what you have said you need. They do not see your organisation's name, and they do not see who you are.
6.2 When a supplier you have chosen confirms the meeting and pays, they are told your organisation's name. They are not given your contact details.
6.3 Your contact details are released to a supplier only if you mark that supplier "Next step" after the meeting. If you do not, they are not released.
6.4 Suppliers agree in the supplier terms not to contact you outside TLK unless you choose "Next step". If a supplier breaches that, tell us and we will act on it.
7. Accuracy of what you tell us
7.1 The information you give us must be accurate and given in good faith.
7.2 Your declared annual spend band sets the fee suppliers pay for a meeting with you. Declaring a band you know to be wrong causes suppliers to be charged the wrong amount, and we may end your participation if you do.
8. Confidentiality
8.1 Suppliers may share commercially sensitive information with you in a meeting, including pricing and how they work. Use it only to evaluate that supplier, and do not disclose it to their competitors.
8.2 This does not apply to information that is public, that you already held, or that you are required to disclose by law.
9. Introductory Meetings
9.1 An Introductory Meeting runs for 20 minutes, online, at a time you have accepted.
9.2 Attend the meetings you accept. If you cannot, tell us as early as you can so the supplier can be offered another time.
9.3 If you do not attend, or cancel at short notice, the supplier receives a replacement meeting at our cost, or their money back. Repeated non-attendance may end your participation.
9.4 Do not record a meeting without the consent of everyone in it.
9.5 After each meeting we ask you to mark it: next step, not now, or no. Marking it takes a moment and is what makes the process worth a supplier's fee.
10. Our checks are not a warranty
10.1 We check every supplier against our published standard before they see what you need. What we check, and what counts as a pass, is set out at our standard.
10.2 Those checks reduce risk. They are not an assessment of a supplier's quality, capability, price or suitability, and they are not a warranty. Carry out your own due diligence before entering any agreement.
10.3 We are not a party to any agreement you reach with a supplier, take no commission on it, and have no responsibility for its performance.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. If a guarantee applies and cannot be excluded, our liability for failing to meet it is limited, at our option, to supplying the service again or paying the cost of having it supplied again.
11. Limitation of liability
11.1 Subject to the Australian Consumer Law section above, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of anticipated savings arising from your participation.
11.2 Subject to that section, and because you pay us nothing, our total liability to you arising from these terms is limited to one hundred dollars.
12. Privacy
We handle personal information as set out in our privacy policy, including the staged disclosure described in clause 6 and how automated matching works.
13. Ending your participation
You may stop at any time. We may end your participation if you breach these terms, if you are no longer eligible, or if we stop offering the service. Ending participation does not affect confidentiality obligations already owed.
Changes to these terms
We may change these terms. If a change materially affects you, we will tell you by email or by a notice on the site before it takes effect. The version published here is the one that applies. Continuing to use TLK after a change takes effect means you accept the changed terms.
Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
Contact
Email hello@tlksource.com.au.
TLK Source is a business name of The Lazy Kangaroos, ABN 16 525 180 164. Sydney NSW. hello@tlksource.com.au. Last updated 27 September 2026.