Refund Policy

TLK Source, ABN 16 525 180 164

Last updated: April 2026

1. Before analysis commences

If you cancel your engagement before analysis has commenced (typically within 24 hours of payment and before data upload), you will receive a full refund less any non-recoverable payment processing fees charged by Stripe. Refunds are processed within 5–10 business days.

2. After analysis commences

Once analysis has begun, the Service fee is non-refundable. This is because:

1. Computational resources and staff time are committed at the point of analysis commencement;
2. The Service is a diagnostic product, not a service conditional on findings;
3. We guarantee delivery of the Deliverables regardless of what those Deliverables contain.

3. Service-level delay refund

If TLK Source fails to deliver the Deliverables within 72 hours of receipt of complete data and cleared payment, you are entitled to a 25% refund of the Service fee. This is your sole remedy for delay. For the avoidance of doubt, the 72-hour clock pauses while we are waiting on clarification or additional data from you.

4. Quality disputes

If you believe the Deliverables are materially inaccurate or incomplete, please raise your concern by emailing hello@tlksource.com.au within 14 days of delivery. We will:

1. Acknowledge your concern within one business day;
2. Investigate the specific finding(s) in dispute;
3. Provide explanation, correction, or reprocessing where appropriate.

Disputes are handled on a case-by-case basis. Quality disputes are not a basis for automatic refund except where TLK Source determines, in good faith, that material error in our analysis caused the Deliverables to be unfit for their intended purpose.

5. Australian Consumer Law rights

Nothing in this Refund Policy limits your rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). You may be entitled to remedies not expressly described in this Policy where our Service fails to meet a Consumer Guarantee, including:

• The guarantee that services will be provided with due care and skill;
• The guarantee that services will be fit for a particular purpose made known to TLK Source;
• The guarantee that services will be provided within a reasonable time.

6. How to request a refund

To request a refund, email hello@tlksource.com.au with the subject line "Refund Request" and include:

1. Your engagement reference number;
2. The reason for your refund request;
3. Any supporting information.

We will respond within two business days.

7. Contact

For any questions regarding this Policy, contact hello@tlksource.com.au.

TLK Source
ABN: 16 525 180 164
Australian-owned and operated